Frequently Asked Question

1. Go to www.quantumex.ai and click Sign Up. 
2. On the registration page, enter your email address, create a password for your account
3. Read and agree to the Terms of Service and click Sign Up. 
   Important: You must create a unique password using at least 6 chars: uppercase (A-Z) lowercase (a-z), digits (0-9) and one of the next symbols: !@#$%^&*_ 
4. The system will send a confirmation link to your email. Please, activate your account within 30 minutes. If you can’t find the email in your inbox, please check your other mail folders as well. 

Congratulations, you are successfully registered on Quantum Exchange. 

Log in option is available after signing up on Quantum Exchange only. You need to enter your e-mail and password here https://quantumex.ai/myprofile and to enter 2FA code into a pop-up window (2FA is required only if you have previously enabled it)

1. Click on the link: https://quantumex.ai/myprofile
2. In the Account section choose the Change Password 
3. Insert your old password and create a new one (note, that a new password must be inserted twice)
4. Click Confirm button Important! To change your password, you should enable 2FA first. (How to enable 2FA)

2FA, or two-factor authentication, adds a supplementary layer of security to the authentication process by making it harder for attackers to gain access to your account because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check.

Click on the link https://quantumex.ai/myprofile
Two kinds of 2FA are available on Quantum Exchange: Email Authorization and Google App Authorization
This Quantum Exchange Masterclass will guide you on how to use Quantum Exchange and give a step-by-step guide from a Quantum Exchange employee.

Yes, for your convenience we have developed applications for both iOS and Android. You can download them from AppStore and Play Market.

Full information about the fees can be found here: https://quantumex.ai/tradingfee

NO, we will inform the users when it becomes available.

Our exchange is used by traders from all over the world. For your convenience, the following translations are available: English,Turkish, German

You can find the full list of currencies, that is listed on Quantum Exchange here https://quantumex.ai/market.

At the moment we do not accept fiat money deposits.

Yes. We are constantly tracking the most popular and reliable currencies, and after careful verification and validation, we add them to our exchange.

Full information about the fees can be found here: https://quantumex.ai/tradingfee

1. Please login to your account and find the Wallet button on the main page.
2. Select from the list the currency you want to replenish and click Deposit.
3. Next, you will see the address of the wallet to make a deposit to. You can either copy and paste it or scan the QR code. Pay attention to the network type!

Please don't forget about MEMO in case it is required and pay attention if there is a minimum deposit sum.

Depositing funds from an external platform to Quantum Exchange consists of three steps:

1. Withdrawing funds from the external platform
2. Blockchain network confirmation
3. Depositing funds to Quantum Exchange.

Note, that even if your transaction is marked as “completed” or “success” in the platform you're withdrawing your crypto from means that the transaction was successfully broadcast to the blockchain network. But still, it may take some time to be fully confirmed and credited to the platform you’re withdrawing your crypto to. Each blockchain has a different amount of required network confirmations.

2FA, or two-factor authentication, adds a supplementary layer of security to the authentication process by making it harder for attackers to gain access to your account because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check.

1. To withdraw funds, please, log in to your account and find the Wallet button on the main page.
2. Select from the list the currency you want to withdraw and click Withdraw.
3. Enter the wallet address (the one you want to send your funds to), the amount of coins, and Memo Tag (if required for withdrawing this particular coin).
4. Click the Request Withdraw button.
5. Confirm the withdrawal by passing the captcha and entering the 2FA code. After moderation, the funds will be successfully withdrawn.

User's security is our priority and we are working hard to protect your funds. To achieve greater security, we strongly recommend you to adhere to the following rules:

1. Enable Two Factor Authentication (read How to enable 2FA).
2. Do not share your personal information (email and password).

In case you want to change your account email you should contact our support team by using the support contact form https://quantumex.ai/page/submitarequest. For your convenience, we are online 24\7 and would gladly help you.

1. .Click on the link: https://quantumex.ai/myprofile
2. In the Account section choose the Change Password button
3. Insert your old password and create a new one (note, that a new password must be inserted twice) Important:  You must create a unique password using at least 6 chars: uppercase (A-Z) lowercase (a-z), digits (0-9) and one of next symbols: !@#$%^&*_
4. Click Confirm button Important! To change your password you should enable 2FA first. (How to enable 2FA)

KYC  is not compulsory for signing up, trading on the exchange and performing certain financial operations. The only limit is that a non-verified user, or the user, who hasn't passed a KYC procedure,  can not withdraw.  KYC procedure helps to protect your account and prevent identity theft, money laundering, and financial fraud. 

Yes. You can deposit, trade without passing verification. The only limit is that you can not withdraw without passing a KYC.

To successfully pass the verification you should upload the following documents:

1. A passport, ID, or driver's license to confirm your identity.
2. A utility bill or any other document to confirm your address.

No. Due to our policy, the citizens of the United States of America, the Crimea region, Cuba, Iran, Iraq, North Korea, Sudan, and Syria cannot pass verification on Quantum Exchange.

1. Click on the Trade button and choose Spot Trading.
2. To find the full list of trading pairs available on Quantum Exchange follow this link https://quantumex.ai/market. 
3. After you choose a trading pair you will be redirected to the page, where you can place a buy or sell order.
4. You can place a limit, market, or stop-limit order. Important! To be able to trade you should enable 2FA first. (How to enable 2FA link)

The key difference between a limit order and a market order is that with market orders, you trade the token/coin for whatever the going price is and your order is executed immediately. With limit orders, you can name a price, and if the token/coin hits it the trade is usually executed. That’s the key difference between the above-mentioned trading types, but each type can be more appropriate for a given trading situation, and the trader should consider the pros and cons of each order before placing it.

1. Full information about the fees can be found here https://quantumex.ai/tradingfee